SHOCK CITY ROCK SCHOOL
ENROLLMENT INFORMATION & SCHOOL POLICY

ENROLLMENT

Registration and billing must be completed for lessons, classes, and bands to start. The process is completed through the online student and parent portal via TeacherZone or by completing a paper Enrollment Form with the office.  This can also be accessed at www.shockcityrockschool.com and www.shockcityschool.com.

A registration fee of $45 will be collected upon enrollment and then annually moving forward. 

Any single vocal coaching or in-session coaching can be scheduled on an as needed basis and payment is required at the time of service or in advance.  

A 50% non-refundable deposit must be placed in order to reserve your time with the teacher in conjunction with your Shock City Studios Audio Engineer for any recording or studio sessions.

To withdraw, please complete the drop form and allow a minimum of 30 days notice to your last lesson date.  This can be obtained in the office or by emailing office@shockcityrockschool.com or office@shockcityschool.com. 

CANCELLATIONS & RESCHEDULINg

Cancellations for private lessons will be granted and rescheduled when the school and/or teacher is given 24 hours notice of need to reschedule.  Your teacher can also send you a video lesson if you are unable to attend.  If you need to pivot from an in person to an online lesson, please provide 4 hours notice. Rescheduled lessons will be accommodated in a timely manner and will be arranged between the student and the teacher.  Rescheduled lessons must be used within 90 days.  Only 2 lessons permitted for reschedule per student’s academic year.  If a teacher is out, we will attempt to have a sub, otherwise your lesson will be rescheduled in a timely manner.  Due to the nature of bands and ensembles, there will be no make-ups or reschedules unless due to inclement weather or fault of the school/teacher. Please email office@shockcityrockschool.com, or text/call 314-750-9395 for ALL cancellations and rescheduling needs.

INCLEMENT WEATHER

In cases of inclement weather, you will receive either an email or text notification through TeacherZone ONLY in cases of closing.  Notice will also be posted to our Facebook account.  All lessons and classes cancelled due to inclement weather will be rescheduled in a timely manner.  Virtual online lessons may be available as an alternative.

MATERIALS

Books and materials will be selected by your teacher and will be purchased by the School to ensure timely distribution. All accrued book and material fees will be charged to student’s card on file. 

BILLING

Monthly automated payments will be established at the time of enrollment or by contacting the office.  These payments will be automatically withdrawn from your credit or checking account on the 25th of each month, unless you select or indicate otherwise.  First month’s lessons will be pro-rated.  You may make changes to your billing plan at any time through your TeacherZone portal.  You may pay by credit, debit, or direct checking withdrawal through TeacherZone.  Please ensure your billing info is up to date.  A $10 late fee is subject to be charged if payment does not clear after the first notice of necessity of updating payment information.

MISCELLANEOUS

Building door code is for student use only. Door code is a privilege for current students and does get changed periodically. You will receive notice of any changes; please do not distribute door code to anyone other than those in direct relation to your/your child’s lessons.

Business office hours are between 10am-8pm M-F and 9am-5pm Sa. Please schedule an appointment if you need to meet with us outside of your lesson time. Call, text, or email anytime.

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Updated May 2021. Policy is subject to change. If questions, please ask your teacher or the office!